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Don Philip Faithful
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  • North York, Ontario
  • Canada
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Johnothan Rears commented on Don Philip Faithful's blog post Market Alignment - An Application of Systems Theory for Organizations
"Thanks, I found this a great reminder of things to think about."
Jul 2
Don Philip Faithful's blog post was featured

Measuring Levels of Alignment

In my most recent blog, I discussed the idea of aligning the supply of services to market demand.  My conceptualization of “alignment” specifically relates to time intervals: i.e. having people at the right place and at the right time - for example, to take advantage of opportunities - is a sign of alignment.  Alignment for me is often about the relationship between capacity and incapacity:  the ability to supply services versus the inability to satisfy the market demand for those services.  In…See More
Jun 19
Don Philip Faithful posted a blog post

Measuring Levels of Alignment

In my most recent blog, I discussed the idea of aligning the supply of services to market demand.  My conceptualization of “alignment” specifically relates to time intervals: i.e. having people at the right place and at the right time - for example, to take advantage of opportunities - is a sign of alignment.  Alignment for me is often about the relationship between capacity and incapacity:  the ability to supply services versus the inability to satisfy the market demand for those services.  In…See More
Jun 19
Don Philip Faithful posted a blog post

Fugues of Operational Market Alignment

In the “Ecology of Metrics,” I wrote about “alignment” being a type of metric; alignment can measure the extent to which an organization’s supply or capacity is matched against the demands or needs of the market.  For instance, in a call centre, it would be highly desirable to have agents available to respond to calls at “precisely” the same time that clients are making calls.  If alignment is off even by only 15 to 30 seconds, impatient clients might hang up and never call again.  Similarly in…See More
Jun 6
Don Philip Faithful's blog post was featured

Fugues of Operational Market Alignment

In the “Ecology of Metrics,” I wrote about “alignment” being a type of metric; alignment can measure the extent to which an organization’s supply or capacity is matched against the demands or needs of the market.  For instance, in a call centre, it would be highly desirable to have agents available to respond to calls at “precisely” the same time that clients are making calls.  If alignment is off even by only 15 to 30 seconds, impatient clients might hang up and never call again.  Similarly in…See More
Jun 6
Narcis Zaharia liked Don Philip Faithful's blog post Reconciling Opposing Performance Metrics Using Operational Simulations
Jun 1
Don Philip Faithful posted a blog post

Ecology of Metrics

Although I deal with many different types of metrics, I believe they can be generally classified as follows: 1) time use; 2) alignment; 3) production; 4) performance; 5) service; 6) and market.  In this blog, I will be providing some comments pertaining to each.  Although I have yet to encounter any myself, I am certain that there must be text books on the issue of operational metrics and how to make use of them.  However, I personally developed nearly all of those that I use.  Although I do…See More
May 31
Don Philip Faithful's blog post was featured

Ecology of Metrics

Although I deal with many different types of metrics, I believe they can be generally classified as follows: 1) time use; 2) alignment; 3) production; 4) performance; 5) service; 6) and market.  In this blog, I will be providing some comments pertaining to each.  Although I have yet to encounter any myself, I am certain that there must be text books on the issue of operational metrics and how to make use of them.  However, I personally developed nearly all of those that I use.  Although I do…See More
May 31
Charlie Kufs liked Don Philip Faithful's blog post Paranormal Side of Data Science
May 11
Don Philip Faithful posted a blog post

Reconciling Opposing Performance Metrics Using Operational Simulations

Sometimes when dealing with performance metrics, there are contradictory signals.  For instance, although both are desirable, it is common for efficiency and efficacy to be in opposition.  An agent in a call centre can handle lots of calls while at the same time getting few sales; this is especially true if the agent’s main objective is to do lots of calls.  This is a highly efficient person albeit unsuccessful in terms of expanding the business.  Conversely, another agent by spending a greater…See More
May 9
Don Philip Faithful's blog post was featured

Reconciling Opposing Performance Metrics Using Operational Simulations

Sometimes when dealing with performance metrics, there are contradictory signals.  For instance, although both are desirable, it is common for efficiency and efficacy to be in opposition.  An agent in a call centre can handle lots of calls while at the same time getting few sales; this is especially true if the agent’s main objective is to do lots of calls.  This is a highly efficient person albeit unsuccessful in terms of expanding the business.  Conversely, another agent by spending a greater…See More
May 9
Mamta Chaurasia liked Don Philip Faithful's blog post Technical Boundary Analysis
Apr 19
Don Philip Faithful posted a blog post

Technical Boundary Analysis

About a month ago, I posted a blog on “Technical Deconstruction.” I described this as a technique to break down aggregate data to distinguish between its contributing parts: these parts might contain unique characteristics compared to the aggregate.  For instance, I suggested that it can be helpful to break down data by workday - that is to say, maintaining separate data for each day of the week.  I said that the data could be further deconstructed perhaps by time period and employee: the basic…See More
Apr 17
Don Philip Faithful's blog post was featured

Technical Boundary Analysis

About a month ago, I posted a blog on “Technical Deconstruction.” I described this as a technique to break down aggregate data to distinguish between its contributing parts: these parts might contain unique characteristics compared to the aggregate.  For instance, I suggested that it can be helpful to break down data by workday - that is to say, maintaining separate data for each day of the week.  I said that the data could be further deconstructed perhaps by time period and employee: the basic…See More
Apr 17
Don Philip Faithful commented on Don Philip Faithful's blog post Seduction of Success
"It is true that success - as an actual direction - is subject to change.  Sometimes - or arguably most of the time at least from a day-to-day standpoint - the direction is not at question.  Rather, there are many valid concerns as to…"
Apr 9
John L. Ries commented on Don Philip Faithful's blog post Seduction of Success
"A couple of points: 1.  Success may not be for the reasons one thinks it is, even if it's not by pure chance. 2.  Markets change, so what worked in the past might not work in the future. In the end, business success is predicated on…"
Apr 9

Profile Information

Short Bio
Master of Arts in Critical Disability Studies
Bachelor of Environmental Studies in Environment and Resource Studies
My Web Site Or LinkedIn Profile
http://ca.linkedin.com/pub/don-philip-faithful/23/7b5/132/
Professional Status
Technical
Years of Experience:
2
Your Company:
ACS Canada
Industry:
Government Services
How did you find out about DataScienceCentral?
LinkedIn
Interests:
Networking, Other
What is your Favorite Data Mining or Analytical Website?
http://www.datasciencecentral.com/
What Other Analytical Website do you Recommend?
http://which-50.com/

Don Philip Faithful's Blog

Market Alignment - An Application of Systems Theory for Organizations

Posted on June 23, 2018 at 9:00am 1 Comment

The main components of systems theory that readers might remember are “inputs,” “processes,” and “outputs.”  The part that tends to get neglected is “feedback mechanisms.”  These mechanisms tell the system the extent to which operations fit the environment.  If there is lack of fitness, there is stress.  One adaptive impulse is to make processes more complex and intelligent - i.e. sometimes described as the fight response.  Another impulse is to give up and run away - i.e. the flight…

Continue

Measuring Levels of Alignment

Posted on June 16, 2018 at 6:30am 0 Comments

In my most recent blog, I discussed the idea of aligning the supply of services to market demand.  My conceptualization of “alignment” specifically relates to time intervals: i.e. having people at the right place and at the right time - for example, to take advantage of opportunities - is a sign of alignment.  Alignment for me is often about the relationship between capacity and incapacity:  the ability to supply services versus the inability to satisfy the market demand…

Continue

Fugues of Operational Market Alignment

Posted on June 2, 2018 at 5:00am 0 Comments

In the “Ecology of Metrics,” I wrote about “alignment” being a type of metric; alignment can measure the extent to which an organization’s supply or capacity is matched against the demands or needs of the market.  For instance, in a call centre, it would be highly desirable to have agents available to respond to calls at “precisely” the same time that clients are making calls.  If alignment is off even by only 15 to 30 seconds, impatient clients might hang up and never call again.  Similarly…

Continue

Ecology of Metrics

Posted on May 26, 2018 at 9:00am 0 Comments

Although I deal with many different types of metrics, I believe they can be generally classified as follows: 1) time use; 2) alignment; 3) production; 4) performance; 5) service; 6) and market.  In this blog, I will be providing some comments pertaining to each.  Although I have yet to encounter any myself, I am certain that there must be text books on the issue of operational metrics and how to make use of them.  However, I personally developed nearly all of those that I use.  Although I do…

Continue

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