The role of a Data Scientist is one of the hottest jobs in the world and reported as the most demanded job in both the UK and the US. According to the Emerging Job Report by LinkedIn in 2020, the data scientist job role has risen to 3rd position in the US with an added benefit of 37% annual growth and 7th position in the UK. 

With in-depth…

The role of technology in every industry, line of business, or career is tremendous. It plays an essential role in the growth and efficiency of a firm. Technology has redefined almost all business functions from end to end.

Investment management accounting and finance are no different. Technology has powered data explosion in recent times.…

Big data is now the hottest new IT trend with several opportunities. Companies are keen on hiring big data engineers. They work with databases and massive data processing systems in large-scale computing environments. They create and prepare companies' big data tools, and infrastructure, and are the brains behind gathering data from various sources…

Contact centers utilize automated interactive voice response software, or IVR software, in the phone systems to answer incoming calls or to offer a recorded message with options and information for callers when an outgoing call is answered.

The Basics of IVR

The IVR was first launched as a cost-effective means to direct consumers to the correct agent or department using configurable call flows. It has now evolved into a…