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Understand Customer Satisfaction with Big Data

Event Details

Understand Customer Satisfaction with Big Data

Time: June 10, 2015 from 9am to 10am
Location: Online
Website or Map:…
Event Type: webinar
Organized By: Ryan Garrett, Teradata Aster Field Applications Team
Latest Activity: Jun 1, 2015

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Event Description

Your customers interact with you across a variety of channels. Do you know which are the happiest and why? Can you accurately predict customer satisfaction scores across all channels, including social media, web logs, in-store interaction, call center communications, product usage and more?

Join this webinar to learn how Teradata Aster customers get the full customer satisfaction picture across all touchpoints. You’ll see how you can: 

  • Create customer satisfaction index (CSI) scores that incorporate a variety of measurement components
  • Build an accurate CSI measure to understand customer churn
  • Generate your own pre-packaged CSI application
  • Operationalize insights with powerful visualizations and BI integration

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