Sukumar Jena
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Sukumar Jena's Blog

AI and Employee experience| How does it positively go together?

Posted on November 4, 2020 at 1:09am 0 Comments

Do you know 62% of workforce believe that AI will carry a favourable impact on their jobs?

And 67% say it is necessary to develop the skills for working in coordination with intelligent machines.

As per the research studies, AI will be the driving force behind cultural and economic shifts that will make the workforce more productive and agile. As AI plays a major role in the organisation of actively listening and understanding the perspective of employees. It allows the company…


Intelligent ways how automation can redesign traditional IT service desk: A Guide

Posted on October 28, 2020 at 4:30am 0 Comments

Higher user expectations. Increased responsibility. Staying abreast of the latest technology but within the budget. Limited resources to offer cost-effective solutions. Wrestle with loads of daily requests.

Yes, you heard it right! These are a few challenges faced by IT Service…


Natural Language Processing in Chatbots

Posted on October 5, 2020 at 11:00pm 0 Comments

Tracing back to the early stage of human race where only hand gestures were used to communicate, we have come a long way where we now interact with computers, almost every day, by a new method called Natural Language Processing. Thanks to the significant rise of AI and ML technologies that help facilitate a seamless interaction between a human being and a machine.

NLP is a type of Artificial Intelligence that provides machines the capability of reading, understanding and…


How cognitive chatbots provide supreme customer experience and transform service desk interactions

Posted on September 14, 2020 at 12:00am 0 Comments

Artificial Intelligence (AI) and Machine Learning (ML) is no more a fairy-tale ,we see them everywhere around us. Right from helping us to know the delivery time of our ordered food, suggesting friends on social media, recommending products on e-commerce sites, to our very own personal assistants like Siri, Cortana,…


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