Telecommunications customer service teams have long been tasked with multiple roles – delivering superior experiences, being savvy with multiple tools, working with bots or assisted automatons, and curating omnichannel interactions to name a few. They are also responsible for ensuring that customers complete payments and clear their dues on…

Do what you do best and partner for the rest! This fits well with how Telcos are approaching the digitalization wave. Telecom leaders are aware of what value partners can bring in, as CSPs look to expand their value chain and revenue streams by exploring cross-industry business opportunities. In fact, the partnership strategy is not new to…

Due to the response to the COVID-19 pandemic, banks, and financial services companies have faced unexpected difficulties over the past year. By accelerated adaptation initiatives and a greater emphasis on their digital presence as consumers go online to access essential services, the industry is rethinking the future of digital banking. During these…

The gender gap in technology is real. As per the World Economic Forum, women represent just 22% of AI…