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Steven Ramirez's Blog (5)

Strategies for a successful Voice of the Customer program

It is more important than ever to retain customers. Success often relies on having a deep understanding of your customers across every touch point –and that involves listening. That’s where an effective Voice of the Customer program can add real value, delivering insights to help you improve customer experience and meet key…

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Added by Steven Ramirez on March 27, 2021 at 10:00am — No Comments

The Road to Customer Intelligence

Please join us in New York at the Sentiment Analysis Symposium Customer Insight Analytics Workshop on March 5 where Steven Ramirez, CEO of Beyond the Arc, will be presenting The Road to Customer Intelligence: Data, Analytics, Insight.

The afternoon workshop will offer a thorough, practical look at elements that business analysts, managers, and executives must master to compete in today’s…

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Added by Steven Ramirez on February 3, 2014 at 7:17am — No Comments

Moving the goal posts – Variable ticket pricing comes to the NFL

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Added by Steven Ramirez on January 31, 2014 at 5:30am — No Comments

Big Data analytics: Key insights for 2013 and what's ahead for 2014

 In a recent interview with CIO Review magazine, Beyond the Arc CEO, Steven Ramirez shared his insights on the evolution of Big Data analytics in 2013, and what we can expect in 2014. 

What was the impact of Big Data in 2013?…
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Added by Steven Ramirez on January 28, 2014 at 6:32am — No Comments

Lenders, know thy customer

Consumer complaints about financial institutions are never all that surprising. When it comes to money—purchasing, saving and borrowing—many people are sensitive, protective, and cautious, especially in tough economic times. Consumer confidence has waned in the past decade, and the reputations of banks (mortgage lenders, in particular) has suffered. Yet…

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Added by Steven Ramirez on January 27, 2014 at 8:06am — No Comments

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