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Tullio Siragusa's Blog – December 2013 Archive (1)

Banks Want More Wallet-Share? Stop Competing with Each Other.

In the late 1980s and early 1990s, the call center market was booming and it was truly the only way to give consumers access to service at their convenience while providing a vehicle for companies to up-sell and cross-sell products.  Before the Internet of things that was a very effective vehicle and to some degree, it still is.

Companies who were…

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Added by Tullio Siragusa on December 4, 2013 at 3:00am — No Comments

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