“65% of a company’s business comes from existing customers, and it costs five times as much to attract a new customer than to keep an existing one satisfied.”
- source quoted as Gartner.
Content & product recommendation systems are important, but they don’t go deep enough when it comes to solving CRM problems. To minimize your customer churn rate, you have to dig much deeper into this problem.…Continue
Added by Joe T. Boka on June 6, 2017 at 2:30pm — No Comments