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Sukumar Jena's Blog (6)

AI and Employee experience| How does it positively go together?

Do you know 62% of workforce believe that AI will carry a favourable impact on their jobs?

And 67% say it is necessary to develop the skills for working in coordination with intelligent machines.

As per the research studies, AI will be the driving force behind cultural and economic shifts that will make the workforce more productive and agile. As AI plays a major role in the organisation of actively listening and understanding the perspective of employees. It allows the company…

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Added by Sukumar Jena on November 4, 2020 at 1:09am — No Comments

Intelligent ways how automation can redesign traditional IT service desk: A Guide

Higher user expectations. Increased responsibility. Staying abreast of the latest technology but within the budget. Limited resources to offer cost-effective solutions. Wrestle with loads of daily requests.

Yes, you heard it right! These are a few challenges faced by IT Service…

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Added by Sukumar Jena on October 28, 2020 at 4:30am — No Comments

Natural Language Processing in Chatbots

Tracing back to the early stage of human race where only hand gestures were used to communicate, we have come a long way where we now interact with computers, almost every day, by a new method called Natural Language Processing. Thanks to the significant rise of AI and ML technologies that help facilitate a seamless interaction between a human being and a machine.

NLP is a type of Artificial Intelligence that provides machines the capability of reading, understanding and…

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Added by Sukumar Jena on October 5, 2020 at 11:00pm — No Comments

How cognitive chatbots provide supreme customer experience and transform service desk interactions

Artificial Intelligence (AI) and Machine Learning (ML) is no more a fairy-tale ,we see them everywhere around us. Right from helping us to know the delivery time of our ordered food, suggesting friends on social media, recommending products on e-commerce sites, to our very own personal assistants like Siri, Cortana,…

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Added by Sukumar Jena on September 14, 2020 at 12:00am — No Comments

Leveraging Digital Engagement to Modernize the Customer Experience

In the digital age, businesses feel the urge to live up to customer’s expectations for contextual, spontaneous and entertaining experiences while engaging them across touch points. As new digital technologies emerge, contact centers have advanced from boring voice telephony to handy, agentless, self-service solutions to ensure a tailored, omnichannel customer journey.

Going beyond 2020, it is possible to extend digital engagement capabilities to contact…

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Added by Sukumar Jena on September 1, 2020 at 9:00pm — No Comments

AI capability can reduce 60% efforts of HR Teams

Undoubtedly, there is an unexpected growth of artificial intelligence in the recent times. At the moment, AI and automation have become complimentary. They are gradually taking control over all industries you can ever think of, a gamechanger for almost all the departments, and automating every departmental activity.

Artificial or Machine intelligence have replaced a lot of manually done tasks while imitating human behavior simultaneously. The idea of AI & Automation has reached…

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Added by Sukumar Jena on August 25, 2020 at 9:00pm — No Comments

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