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Salil Sheth's Blog – August 2015 Archive (2)

Emotional Data Quality

Good customer service data help organizations improve quickly. How does the organization ensure the data is smart enough to take action.  In spite of the tools available to make it smart, the quality of the data is dependent on the customer. He or she has to feel confident enough in the experience of the product before supplying the vital information. The experience generates a multitude of emotions, ranging from complete satisfaction to disgust.  They are embedded in data, but…

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Added by Salil Sheth on August 21, 2015 at 4:01am — No Comments

Why Data is Good

Data are good for many reasons, and there are times when data are not useful.  However, the good reasons outweigh the bad.

The best benefit of data is the opportunity to learn from it.  When companies create atmopheres for learning, data become an asset and a strategic priority.

Another benefit of data is the opportunity to get work done quickly.  However, the time needed to finish a task with the aid of data is dependent on a solid understanding of the question posed by the…

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Added by Salil Sheth on August 19, 2015 at 4:40am — No Comments

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