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Roger van Daalen's Blog – August 2018 Archive (1)

Building competitive data advantage

Several years ago, my company faced a significant challenge: A large swath of small new entrants relying heavily on data and artificial intelligence provided services faster, cheaper, and more flexibly than we could. They were not slowed down by legacy information systems, archaic business processes, and an outdated workforce. To add insult to injury, the new entrants would use our customer-facing transparency opportunistically to pick up the low hanging fruit, and gradually started to…

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Added by Roger van Daalen on August 29, 2018 at 9:55pm — No Comments

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