Telecommunications customer service teams have long been tasked with multiple roles – delivering superior experiences, being savvy with multiple tools, working with bots or assisted automatons, and curating omnichannel interactions to name a few. They are also responsible for ensuring that customers complete payments and clear their dues on…Continue
Added by Monjima Nandi on May 17, 2021 at 8:00pm — No Comments
Advanced Analytics helps to discover insights by applying machine learning to the analysis process. This enables improved decision-making and efficiency of the business. …Continue
Added by Laura Jean on January 4, 2021 at 9:00pm — No Comments
Since technical debt has become a central part of my recent professional challenges, I started writing a series of installments regarding this topic.
Do not expect any extensive and detailed work in here, if you need it you can get it googling it or from your favourite online content source.
Just expect more a light work crafted from…Continue
Added by David Martinez on April 26, 2020 at 5:20am — No Comments
Health care is ripe for Big data disruption because of 3 reasons
Like many industries the Infrastructure/Security/Compliance function within large telecom companies is becoming more data driven. Here are 3 powerful use cases which vividly bring out new possibilities in Telecom big data
Telecom use case-1 : Contact centre text mining and Telecom Bandwidth throttling…Continue
Added by derick.jose on July 17, 2012 at 2:11am — No Comments