In the “Ecology of Metrics,” I wrote about “alignment” being a type of metric; alignment can measure the extent to which an organization’s supply or capacity is matched against the demands or needs of the market. For instance, in a call centre, it would be highly desirable to have agents available to respond to calls at “precisely” the same time that clients are making calls. If alignment is off even by only 15 to 30 seconds, impatient clients might hang up and never call again. Similarly…Continue
Added by Don Philip Faithful on June 2, 2018 at 5:00am — No Comments
Shifting market conditions and increasing competition continue to hit pressure points for retailers as a whole. Grocery is no exception. The age of omni-channel is well underway providing more options for consumers. New store formats seem to pop up on a regular basis. Shopper loyalty hangs in the balance and all signs point to its continued erosion. Intercontinental competition is about to escalate.
One approach to overcome some of these challenges is…
Added by Tony Agresta on December 11, 2015 at 6:03am — No Comments
In a recent interview on WGN, Bob Mariano, the CEO of Roundy’s was asked the question “What makes a great grocery store?” His response focused on customer care: “A great grocery store is made up of great people that care about their customers and go out of their way to make them feel appreciated.” Today, Mariano’s competes against global companies like Trader Joes and others and plans to merge with The Kroger Company in late 2015. But they still regard themselves as…Continue
Added by Tony Agresta on December 7, 2015 at 7:30am — No Comments
I am a newbie to Bigdata and would like to highlight some significant advantages if incorporated in a company's supply-chain management strategies, expecting the reader's views and suggestions.
Because, in recent past I have developed a online supply-chain management systems in which sellers and customers are matched using an algorithm. It acted as a decision support system and I needed to dig deeper on the available data to get more insights over the data pattern (even for…Continue
We are in fall and days are getting colder. soon winter will be on us and all our homes will be heated. check out Natural gas flow dynamics for New England region during the month of October 2013.
We have used Algonquin pipeline flow data and natural gas price curves from ICE ( Intercontinental exchange).
Added by Parag Patil on November 11, 2013 at 9:44am — No Comments