Artificial Intelligence might not be the newest entrant in smart technology but, its redefined usage is. It has recently gained mass popularity. Now, it is being accepted across many industries. With the general public embracing AI, government agencies are also considering this fantastic technology. AI can imitate human's decision-making skills. Thus, it has the potential to improve the decision-making ability of various applications. The AI engine is useful for multiple applications such…

Chatbots have emerged as one of the most significant innovations of the last decade. After initial struggles, chatbots are now readily used by businesses. Various advantages offered by chatbots have ensured their usage across different industries. One of the most useful applications of chatbots has been in customer care and engagement. For every business that deals with customers, chatbots are becoming indispensable. Chatbots deliver an exceptional customer…

The financial services industry has been experiencing the recent evolution of new technology innovations. The industry overall and many fintech start-ups are looking for a new lane to successful business models, the design of enhanced customer experience, and approaches that result in services transformation.

These platforms have allowed even niche products to find financial supporters and potential…

Machine learning in finance may work magic, even though there is no magic behind it (well, maybe just a little bit). Still, the success of machine learning project depends more on building efficient infrastructure, collecting suitable datasets, and applying the right algorithms.

Machine learning is making significant inroads in the financial services industry. Let’s see why financial companies should care, what solutions they can implement with AI and machine learning, and how exactly…

In the “Ecology of Metrics,” I wrote about “alignment” being a type of metric; alignment can measure the extent to which an organization’s supply or capacity is matched against the demands or needs of the market.  For instance, in a call centre, it would be highly desirable to have agents available to respond to calls at “precisely” the same time that clients are making calls.  If alignment is off even by only 15 to 30 seconds, impatient clients might hang up and never call again.  Similarly…

A fictitious retailer which I am calling Malwart sells automobiles and automotive parts.  On this blog I will be focused on the sale of a particular automobile model called the Blair - a sporty compact that can be ordered in custom colour schemes.  Because all sales must be done by clients that also have accounts,…

When I talk about "the institutional response," I am referring to an increasingly common occurrence: a standardized or large-scale approach is supported, promoted, and applied by a particular institution - sometimes governmental in nature - premised on its apparent suitability or superiority to achieve desirable outcomes. I suspect that in recent years, there has been a push to get citizens to file their income tax returns electronically. I know that in Canada, it has become difficult…

Thermometers and scales to measure weight appeared in retail outlets long ago. Blood pressure monitors perhaps came later. Pedometers and heart-rate monitors seem more recent - possibly closer to my time. I saw several devices while doing this blog intended to electronically record among other things hours of sleep; these are designed to be worn on the body all the time. A couple of weeks ago, I bought something to give the heart rate and blood oxygen saturation level. I consider it a real…

With immense growth in technology, financial institutes, skyscrapers and malls, one can find that the number of consumers have increased exponentially in the Middle East over the past few years. Reports suggests that 91% of the population comprises of expats in UAE enjoying high salaries and tax free benefits. 

Moreover, the options to spend your money have gotten bigger and better with UAE working towards the initiative to build Smart Cities setting strong infrastructure fundamentals…