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All Blog Posts Tagged 'scipy' (1)

Solving Poisson Distribution Problems Using SciPy

Imagine the following business problem:

A call center has a rule that if more than 8 customers calls in 24 hours about Issue X, then there should be an alarm & that that Issue X should be forwarded to Tier 2 team for further investigation. However, the Tier 2 team believes that 24 hours is too long to wait since the customer experience could suffer. They want to predict BEFORE the 24 hour interval. Therefore, they want the probability at any given time based on historical hourly…

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Added by Gridlex on January 28, 2015 at 2:30am — No Comments

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