In my blogs, I often distinguish between event data and metrics.  I usually say something to the effect that events help to explain the metrics - or events “provide the story behind the metrics.”  In this blog, I will be discussing two competing lines of thought behind events:  internal capacity and external demand.  Why do sales appear much lower for the month of June compared to July?  Some explanations relating to internal capacity are as follows:  “There weren’t enough agents in June to…

Many years ago, I attended a vocational college to learn skilled trade. I was taught about the behaviour of systems. I learned that after renovations to a house, the furnace might cycle on and off more frequently; this can leave some parts of the house too cold. A wood-burning stove or fireplace should be treated as a part of a system. Open doors and windows in the dwelling can cause exhaust from such appliances to enter living spaces. I realize that these particular examples of systems…