Although I deal with many different types of metrics, I believe they can be generally classified as follows: 1) time use; 2) alignment; 3) production; 4) performance; 5) service; 6) and market. In this blog, I will be providing some comments pertaining to each. Although I have yet to encounter any myself, I am certain that there must be text books on the issue of operational metrics and how to make use of them. However, I personally developed nearly all of those that I use. Although I do…
ContinueAdded by Don Philip Faithful on May 26, 2018 at 9:00am — No Comments
I have written in the past about the difference between market demand and operational capacity - and how difficult it is to determine what exactly is being measured in relation to either. Has the demand for a product declined, or is the organization simply less capable of satisfying it? For example, the fact there are no bananas in the grocery store does not mean that there is no demand for bananas; but the absence of revenues from the sale of bananas might be regarded, rather erroneously,…
ContinueAdded by Don Philip Faithful on December 9, 2017 at 10:30am — No Comments
This blog is about the lived experience of "becoming a statistic." In our increasingly data-oriented society, the use of data serves not merely to try to understand but also to control people and determine their placement in the scheme of things. Central to the theme of systemic racism, gender discrimination, and the formation of class strata is the elevation evidentiary artefacts such as statistics in order to structurally define and diminish "individuals." The purpose is to make lesser the…
ContinueAdded by Don Philip Faithful on November 19, 2016 at 5:30am — No Comments
I found some leftover hamburgers in the fridge. I decided to stack a couple of them together to form a colossal “super-burger.” At the time, I didn’t appreciate how doing so would make it almost impossible to physically fit the burger in my mouth. I squished and squeezed the burger until it was flat enough to eat. Such are the problems of physics that become…
ContinueAdded by Don Philip Faithful on October 2, 2016 at 6:00am — No Comments
I find that different types of surveys represent a large source of data for many organizations: client questionnaires; recruitment interviews; incident debriefings; interrogations; borehole drilling surveys; quality control checks; marketing surveys; security and patrol logs; and inventory audits. I believe that for many people, the idea of collecting information using surveys makes sense; and they recognize the need for the data. Problems arise in relation to the transition from survey to…
ContinueAdded by Don Philip Faithful on October 10, 2015 at 6:09am — No Comments
I rarely get to use a walkie-talkie during a course in school. As the snapshot of my desktop shows on the image below, I had both a multi-line telephone and portable radio. Just before the exam, I participated in a simulation. Our tabletop exercise contained an emergency scenario: a train derailment involving the evacuation of residents. I served as the Social Services Director. Although I didn't choose this role for myself, I thought it made sense given my graduate degree in the area of…
ContinueAdded by Don Philip Faithful on May 3, 2015 at 6:04am — No Comments
"Measurement owes its existence to Earth; estimation of quantity to measurement; calculation to estimation of quantity; balancing of chances to calculation; and victory to balancing of chances." - Sun Tzu, The Art of War (Translated by L. Giles)
The quote from Sun Tzu seems to suggest how a military leader gathers data; adapts to different situations; and makes decisions weighing the circumstances. It says that the balancing of chances depends on "calculation." I…
ContinueAdded by Don Philip Faithful on April 18, 2015 at 6:20am — 4 Comments
A few semesters into my undergraduate studies, I decided to move away from campus in order to escape the incessant party atmosphere. I chose to rent an old but roomy apartment in Kitchener, Ontario. I read somewhere that this city was formerly called New Munich. One day in the dead of morning, I heard loud banging and smashing downstairs. It seemed that neither I nor my cat could sleep, so I went to investigate. I saw the owner of the building at the front entrance of the apartment holding a…
ContinueAdded by Don Philip Faithful on June 21, 2014 at 6:27am — No Comments
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