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All Blog Posts Tagged 'partitions' (1)

Fugues of Operational Market Alignment

In the “Ecology of Metrics,” I wrote about “alignment” being a type of metric; alignment can measure the extent to which an organization’s supply or capacity is matched against the demands or needs of the market.  For instance, in a call centre, it would be highly desirable to have agents available to respond to calls at “precisely” the same time that clients are making calls.  If alignment is off even by only 15 to 30 seconds, impatient clients might hang up and never call again.  Similarly…

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Added by Don Philip Faithful on June 2, 2018 at 5:00am — No Comments

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