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All Blog Posts Tagged 'modification' (2)

Determining Work from Home Metrics

Last year like many people, I found myself laid off due to COVID-19. I suspected this would happen since my title barely reflects what I spend most of my time doing. Although I worked in a Call Centre, I hardly handled any calls. For those expecting me to have a lot of call stats, my…

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Added by Don Philip Faithful on February 6, 2021 at 12:30pm — No Comments

Internal Capacity, External Demand, and the Metrics of Consumption

In my blogs, I often distinguish between event data and metrics.  I usually say something to the effect that events help to explain the metrics - or events “provide the story behind the metrics.”  In this blog, I will be discussing two competing lines of thought behind events:  internal capacity and external demand.  Why do sales appear much lower for the month of June compared to July?  Some explanations relating to internal capacity are as follows:  “There weren’t enough agents in June to…

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Added by Don Philip Faithful on February 18, 2017 at 6:30am — No Comments

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