Shifting market conditions and increasing competition continue to hit pressure points for retailers as a whole. Grocery is no exception. The age of omni-channel is well underway providing more options for consumers. New store formats seem to pop up on a regular basis. Shopper loyalty hangs in the balance and all signs point to its continued erosion. Intercontinental competition is about to escalate.
One approach to overcome some of these challenges is…
Added by Tony Agresta on December 11, 2015 at 6:03am — No Comments
In a recent interview on WGN, Bob Mariano, the CEO of Roundy’s was asked the question “What makes a great grocery store?” His response focused on customer care: “A great grocery store is made up of great people that care about their customers and go out of their way to make them feel appreciated.” Today, Mariano’s competes against global companies like Trader Joes and others and plans to merge with The Kroger Company in late 2015. But they still regard themselves as…Continue
Added by Tony Agresta on December 7, 2015 at 7:30am — No Comments