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Kumaran Ponnambalam's Blog Posts Tagged 'learning' (1)

Predictive Analytics for Unified Communications

More and more organizations today are moving to unified communications (UC) platforms for better communications within their organization, with their customers and with their partners. These platforms combine voice, email, chat and web into a seamless Omni-channel experience for its users. They today boost of a number of features, but most of them provide either static or rule based experiences. Given that these platforms generate tons of data, can this data be used to improve user…

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Added by Kumaran Ponnambalam on March 30, 2016 at 4:30pm — No Comments

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