COVID-19 is changing consumer behavior and driving more people to shop online. At BigBasket alone, we have witnessed a surge in demand by 5X – 6X during the initial days of the lockdown in India. While the pandemic has driven the global demand for essentials and goods online, it has also brought on some new challenges for the e-commerce industry.

Leveraging artificial intelligence and data science to optimize e-commerce operations

Balancing the…