Today, excellent customer service will make your company stand out from your competitors, but it can get overwhelming for your customer care team, and be costly to employ a 24hr team.

However, with an artificial…

Artificial Intelligence (AI) chatbots are now integral to communication strategies in most organizations. They’ve become a human alternative for common query resolutions.

But why?

They simulate human interactions and can have conversations with end users, just like customer agents can. AI chatbots can ask questions and provide…

 Natural Language Processing Defeats User Trepidation About Augmented Analytics

Your business users probably fight you on improving data literacy and on implementing digital transformation. Many business users have a fear of analytics and envision having to become a business analyst or a data scientist in order to…

Tracing back to the early stage of human race where only hand gestures were used to communicate, we have come a long way where we now interact with computers, almost every day, by a new method called Natural Language Processing. Thanks to the significant rise of AI and ML technologies that help facilitate a seamless interaction between a human being and a machine.

NLP is a type of Artificial Intelligence that provides machines the capability of reading, understanding and…

Communications Technology has faced unexceptional change during the last decade. Talking about the year 2020, it has set a new benchmark for the new generation to use their capabilities and add value to the businesses for many more years to come. Voice Technology is somehow linked to the telephony. As the connection remains strong, voice is being used in various ways to bring maximum profit in various organizations as voice is significant because most of the…

Summary:  Objectively identifying hateful or abusive speech on social media platforms would allow those platforms to better control it.  However to be objective and without bias that identification would have to be independent of the author especially where elected officials are involved.

What could be more…

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“Artificial Intelligence began with an ancient wish to forge the Gods."

In the singular…