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All Blog Posts Tagged 'contact' (1)

Humans-in-the-Loop? Which Humans? Which Loop?

Background

For people working in Artificial Intelligence, the term “Human-in-the-Loop” is familiar i.e. a human in the process to validate and improve the AI. There are many situations where it applies, as many as there are AI applications. However. there are still some distinct different ways it can be deployed even within the same application.

Contact Center Example

Let’s take for example the automation of a contact center. A…

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Added by Dan Somers on April 19, 2018 at 5:30am — No Comments

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