Covid-19 has helped to propel the work-from-home movement. Many companies have announced plans to maintain a remote workforce. For some workers, this might represent a permanent change in scenery. Workers are now being hired specifically to work from home. For others, it could be on…Continue
Added by Don Philip Faithful on February 14, 2021 at 5:30am — No Comments
Last year like many people, I found myself laid off due to COVID-19. I suspected this would happen since my title barely reflects what I spend most of my time doing. Although I worked in a Call Centre, I hardly handled any calls. For those expecting me to have a lot of call stats, my…Continue
Added by Don Philip Faithful on February 6, 2021 at 12:30pm — No Comments
For people working in Artificial Intelligence, the term “Human-in-the-Loop” is familiar i.e. a human in the process to validate and improve the AI. There are many situations where it applies, as many as there are AI applications. However. there are still some distinct different ways it can be deployed even within the same application.
Contact Center Example
Let’s take for example the automation of a contact center. A…Continue
Added by Dan Somers on April 19, 2018 at 5:30am — No Comments