Telecommunications customer service teams have long been tasked with multiple roles – delivering superior experiences, being savvy with multiple tools, working with bots or assisted automatons, and curating omnichannel interactions to name a few. They are also responsible for ensuring that customers complete payments and clear their dues on…Continue
Added by Monjima Nandi on May 17, 2021 at 8:00pm — No Comments
Advanced Analytics helps to discover insights by applying machine learning to the analysis process. This enables improved decision-making and efficiency of the business. …Continue
Added by Laura Jean on January 4, 2021 at 9:00pm — No Comments
Since technical debt has become a central part of my recent professional challenges, I started writing a series of installments regarding this topic.
Do not expect any extensive and detailed work in here, if you need it you can get it googling it or from your favourite online content source.
Just expect more a light work crafted from…Continue
Added by David Martinez on April 26, 2020 at 5:20am — No Comments
The “three wise men” in the story of the nativity are believed to be Magi or Zoroastrians. As the story goes, these three wise men followed the Star of Bethlehem in search for the messiah. For the most part, the Zoroastrians supported the one-god concept - and they also believed in a messiah. It made sense for them - sometimes regarded as the original astrologers - to use their special talents to seek out the baby Jesus. It makes sense purely from a narrative standpoint; although to me…Continue
At times it might be desirable to determine what storylines on a narrative database contain certain key elements. In the example below, the object “Alien Allan” is used to compile a listing of titles on the database that are in thematic agreement. But rather than simply provide the listing of titles, the algorithm tabulates the key elements contained in these titles. Notice that the most important elements resulting from the search do not necessarily match the elements in the submitted…Continue
Added by Don Philip Faithful on November 11, 2017 at 5:30am — No Comments
"Look, they are one people, and they have all one language; and this is only the beginning of what they will do; nothing that they propose to do will now be impossible for them. Come, let us go down, and confuse their language there, so that they will not understand one another's speech." (Genesis 11-6,7) On the distance between expression, meaning, and action resulting from growth of populations and…Continue
Added by Don Philip Faithful on October 31, 2015 at 6:20am — No Comments
Health care is ripe for Big data disruption because of 3 reasons