Sometimes when dealing with performance metrics, there are contradictory signals. For instance, although both are desirable, it is common for efficiency and efficacy to be in opposition. An agent in a call centre can handle lots of calls while at the same time getting few sales; this is especially true if the agent’s main objective is to do lots of calls. This is a highly efficient person albeit unsuccessful in terms of expanding the business. Conversely, another agent by spending a…
ContinueAdded by Don Philip Faithful on May 6, 2018 at 3:30am — No Comments
During my childhood, our school librarian said that I was invited to attend a conference of writers. I felt honoured and privileged. I asked what the writers intended to ask me. She smiled and said that actually I would be asking the writers questions. Not quite sure why I would ask these people anything and why their thoughts would matter, I nodded anyways and at some point attended the most boring event imaginable for a young child. I thought I had died, I really did. I sat there…
ContinueAdded by Don Philip Faithful on May 7, 2017 at 6:00am — No Comments
Above is a distribution of price differentials for the Dow Jones Industrial Average from the 1930s. The image was generated by one of my programs called Storm. I posted a few images from the same application in other blogs. If I recall correctly, the more volatile differentials (closer to the action) are at top; the more stable differentials (further from the…
ContinueAdded by Don Philip Faithful on May 24, 2014 at 6:51am — No Comments
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