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All Blog Posts Tagged 'benchmarks' (3)

Reconciling Opposing Performance Metrics Using Operational Simulations

Sometimes when dealing with performance metrics, there are contradictory signals.  For instance, although both are desirable, it is common for efficiency and efficacy to be in opposition.  An agent in a call centre can handle lots of calls while at the same time getting few sales; this is especially true if the agent’s main objective is to do lots of calls.  This is a highly efficient person albeit unsuccessful in terms of expanding the business.  Conversely, another agent by spending a…

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Added by Don Philip Faithful on May 6, 2018 at 3:30am — No Comments

Using Selection to Find Superman - More on Demand and Capacity

During my childhood, our school librarian said that I was invited to attend a conference of writers.  I felt honoured and privileged.  I asked what the writers intended to ask me.  She smiled and said that actually I would be asking the writers questions.  Not quite sure why I would ask these people anything and why their thoughts would matter, I nodded anyways and at some point attended the most boring event imaginable for a young child.  I thought I had died, I really did.  I sat there…

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Added by Don Philip Faithful on May 7, 2017 at 6:00am — No Comments

Geography of Data - Restoring the Transpositional

Above is a distribution of price differentials for the Dow Jones Industrial Average from the 1930s. The image was generated by one of my programs called Storm. I posted a few images from the same application in other blogs. If I recall correctly, the more volatile differentials (closer to the action) are at top; the more stable differentials (further from the…

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Added by Don Philip Faithful on May 24, 2014 at 6:51am — No Comments

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