How might a person go about studying something elusive like serial murder or terrorism? I have no formal exposure in this area. Much of the technology that I mention in this blog is meant for another purpose. That other purpose is to study characters in movies, which for me is a great diversion. In particular, I like to map out where certain characters might be found (or lost - i.e. missing characters): the settings they occupy, their roles, their relationships. It goes without saying…
ContinueAdded by Don Philip Faithful on October 9, 2017 at 5:00am — No Comments
For a service provider, being able to anticipate its customer's behaviour has three major benefits. It can generate customer delight, prevent customer exhaustion, and improve the company's ROI. Let's look at each of these benefits through three different use cases in the Customer lifecycle: Complaints Management, Customer Upsell and Customer Retention.
Generating customer delight by anticipating and pro-actively managing their complaints
A…
Added by Alex Marandon on April 10, 2016 at 10:47pm — 3 Comments
The modern consumers have changed. With the advent of internet, and easy access of it, finding what they are looking for has become easier. Customers nowadays perform a lot of research before they purchase a product. They now expect to receive personalized service customized to fit their preferences, which also keeps continuously changing. Converting a customer successfully requires a business know a lot about their buying behavior,…
ContinueAdded by Sameer Dhanrajani on July 10, 2015 at 2:37am — No Comments
I have always had a great interest in how businesses organize in order to get things done. Here I raise some discussion points intended to stimulate debate.
Principle of Systemic Domains
Not that long ago, I was completing a graduate degree in “critical” disability studies. The critical part deserves to be in quotations since it is probably subject to interpretation and all sorts of misinterpretation. I am going to suggest that in critical…
ContinueAdded by Don Philip Faithful on March 8, 2014 at 8:15am — No Comments
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