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All Blog Posts Tagged 'agents' (2)

Measuring the Contact Series Bias

Covid-19 has helped to propel the work-from-home movement. Many companies have announced plans to maintain a remote workforce. For some workers, this might represent a permanent change in scenery. Workers are now being hired specifically to work from home. For others, it could be on…

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Added by Don Philip Faithful on February 14, 2021 at 5:30am — 1 Comment

Determining Work from Home Metrics

Last year like many people, I found myself laid off due to COVID-19. I suspected this would happen since my title barely reflects what I spend most of my time doing. Although I worked in a Call Centre, I hardly handled any calls. For those expecting me to have a lot of call stats, my…

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Added by Don Philip Faithful on February 6, 2021 at 12:30pm — No Comments

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