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All Blog Posts Tagged 'Support' (4)

NLP Makes Every Business User More Comfortable with Analytics

 Natural Language Processing Defeats User Trepidation About Augmented Analytics

Your business users probably fight you on improving data literacy and on implementing digital transformation. Many business users have a fear of analytics and envision having to become a business analyst or a data scientist in order to…

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Added by Kartik Patel on February 15, 2021 at 3:00am — No Comments

How cognitive chatbots provide supreme customer experience and transform service desk interactions

Artificial Intelligence (AI) and Machine Learning (ML) is no more a fairy-tale ,we see them everywhere around us. Right from helping us to know the delivery time of our ordered food, suggesting friends on social media, recommending products on e-commerce sites, to our very own personal assistants like Siri, Cortana,…

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Added by Sukumar Jena on September 14, 2020 at 12:00am — No Comments

Leveraging Digital Engagement to Modernize the Customer Experience

In the digital age, businesses feel the urge to live up to customer’s expectations for contextual, spontaneous and entertaining experiences while engaging them across touch points. As new digital technologies emerge, contact centers have advanced from boring voice telephony to handy, agentless, self-service solutions to ensure a tailored, omnichannel customer journey.

Going beyond 2020, it is possible to extend digital engagement capabilities to contact…

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Added by Sukumar Jena on September 1, 2020 at 9:00pm — No Comments

Choice of K in K-fold Cross Validation for Classification in Financial Market

Cross Validation is often used as a tool for model selection across classifiers. As discussed in detail in the following paper https://ssrn.com/abstract=2967184, Cross Validation is typically performed in the following steps:

  • Step 1: Divide the original sample into K sub samples; each subsample typically has equal sample size and is referred to as one fold, altogether,…
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Added by Zhongmin Luo on June 2, 2017 at 7:00pm — 3 Comments

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