Contact centers utilize automated interactive voice response software, or IVR software, in the phone systems to answer incoming calls or to offer a recorded message with options and information for callers when an outgoing call is answered.
The Basics of IVR
The IVR was first launched as a cost-effective means to direct consumers to the correct agent or department using configurable call flows. It has now evolved into a…Continue
Added by Aileen Scott on November 1, 2021 at 11:00pm — No Comments
With rapidly growing interconnectivity solutions both in top and emerging economies incepted the e-learning trend. This was accompanied by the growth of digitization. And it contributed immensely to the expansion of this sector. As the cherry on top, cloud infrastructure, P2P solutions, and open content development came along. In 2021, this is one of…Continue
Added by Amit Dogra on October 28, 2021 at 9:30pm — No Comments
Supply chain disruptions are anything but uncommon. 2018 saw 2,629 disruption events being reported.[i] In 2019, 51.9% of firms experienced supply chain disruptions, with 10% experiencing six or more disruptions.[ii] Largely, these were man-made (79%).…Continue
Added by Vinaksh on August 29, 2021 at 11:30pm — No Comments
All machine intelligence is powered by data. This isn't ground-breaking, or even news – we've known about data's value for decades now. However, not all data are created equal, and we'll be looking at executing machine learning products from a standpoint that prioritizes the quality of the data streaming into them.
Machine Learning (ML) is a specific subset of…
Added by Maha Islomova on January 24, 2020 at 7:30am — No Comments
Players in ecommerce, entertainment, finance, Internet and social media space drive and influence risk indicators for not just for themselves but for users of Internet and increasingly to larger society as side effects spread to social, political and economic scenarios. Any risks from above domains are dominant and may easily be extrapolated in domains too.
There are five risks that may influence society negatively and turn in to resistance force for adoption of digital…Continue
Added by Chandra Shekhar on January 1, 2019 at 11:00pm — No Comments
Enterprises are learning fast about the relevance and use of AI and Cognitive Computing platforms. Before adopting AI and Cognitive Computing platforms, enterprises must focus on designing the right strategy for their business. A data-driven strategy is very important to derive the maximum benefit from the platform that will help to interpret data and provide…Continue
On the basis of regional analysis, the market is segmented into North America, Europe, Asia-Pacific and Rest of the World. North America region is generating highest market share in Core Banking Solutions Market owing to higher technology implementation. The implementation of core banking solution software by both small and medium enterprises is increasing rapidly. In US region, the implementation of core banking solution software in BFSI sector accounted for…Continue
Added by Sagar kadam on June 26, 2017 at 11:30pm — No Comments
Big data is a term that has attracted the attention of nearly every chief manager in current digital arena as it offers them a treasure trove of prospective leads. A massive amount of data is available through websites, CRM solutions, social networks, analytics and news feeds. But this data is present in structured, semi-structured and unstructured form, therefore requires deployment of sophisticated tools to make…Continue
Added by Manoj on January 25, 2016 at 2:00am — No Comments
In an era of information, the use of Big Data analytics in the banking and financial services in India can be traced back to the early 2000s and the bank with the most actionable insights is the winner. While more than 70% of the banking executives worldwide say customer centricity is important to them, this requires a deeper understanding of customer needs. However, research has indicated that only 37% of the customers believe that banks understand their…Continue
Added by Aureus Analytics on October 7, 2015 at 11:00pm — No Comments