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All Blog Posts Tagged 'Experience' (15)

Binding Cloud, PLM 2.0, and Industry 4.0 into cohesive digital transformation

In the environment of Industry 4.0, the role of PLM is expanding. The interplay between PLM and Industry 4.0 technologies - like the Internet of Things (IoT), Big Data, Artificial Intelligence (AI), Machine Learning, AR/VR, Model-Based Enterprise (MBE), and 3D Printers - is on the rise. But Industry 4.0 is unlike any previous industrial revolution.…

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Added by Vinaksh on August 30, 2021 at 1:30am — No Comments

How Facebook and Google are pushing Mobile UX to its limits

In an endeavor to ensure lesser loading times for news and media web pages across the mobile web, Facebook and Google came up with Instant Articles and Accelerated Mobile Pages (AMP).…

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Added by James Wilson on August 9, 2021 at 1:30am — 1 Comment

Why do Customer Experience and Conversational AI go hand in hand?

Consumer behavior has witnessed a whirlwind of changes in the past decade. Technological developments have enabled all industries to embrace digital transformation at scale. According to IDC, by 2023, digital transformation investment is expected to approach $7 trillion as companies build on existing strategies and investments, becoming…

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Added by Aakrit Vaish on June 8, 2021 at 9:00pm — No Comments

Workplace Flexibility is the New Norm

Microsoft Viva

A lot has changed since last year due to the pandemic. Many of us started working from home, and the world experienced a rapid workplace transformation. Organizations and businesses worldwide re-examined their workplace,…

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Added by Advaiya solutions on April 27, 2021 at 1:00am — No Comments

AI and Employee experience| How does it positively go together?

Do you know 62% of workforce believe that AI will carry a favourable impact on their jobs?

And 67% say it is necessary to develop the skills for working in coordination with intelligent machines.

As per the research studies, AI will be the driving force behind cultural and economic shifts that will make the workforce more productive and agile. As AI plays a major role in the organisation of actively listening and understanding the perspective of employees. It allows the company…

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Added by Sukumar Jena on November 4, 2020 at 1:09am — No Comments

How cognitive chatbots provide supreme customer experience and transform service desk interactions

Artificial Intelligence (AI) and Machine Learning (ML) is no more a fairy-tale ,we see them everywhere around us. Right from helping us to know the delivery time of our ordered food, suggesting friends on social media, recommending products on e-commerce sites, to our very own personal assistants like Siri, Cortana,…

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Added by Sukumar Jena on September 14, 2020 at 12:00am — No Comments

Leveraging Digital Engagement to Modernize the Customer Experience

In the digital age, businesses feel the urge to live up to customer’s expectations for contextual, spontaneous and entertaining experiences while engaging them across touch points. As new digital technologies emerge, contact centers have advanced from boring voice telephony to handy, agentless, self-service solutions to ensure a tailored, omnichannel customer journey.

Going beyond 2020, it is possible to extend digital engagement capabilities to contact…

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Added by Sukumar Jena on September 1, 2020 at 9:00pm — No Comments

AI capability can reduce 60% efforts of HR Teams

Undoubtedly, there is an unexpected growth of artificial intelligence in the recent times. At the moment, AI and automation have become complimentary. They are gradually taking control over all industries you can ever think of, a gamechanger for almost all the departments, and automating every departmental activity.

Artificial or Machine intelligence have replaced a lot of manually done tasks while imitating human behavior simultaneously. The idea of AI & Automation has reached…

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Added by Sukumar Jena on August 25, 2020 at 9:00pm — No Comments

The Difference Between Managing Large and Small Data Science Teams

Summary:  As advanced analytics and data science have matured into must-have skills, data science groups within large companies have themselves become much larger.  This has led to some unique problems and solutions that you’ll want to consider as your own DS group grows larger. 

 

It seems like only two or three…

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Added by William Vorhies on June 25, 2018 at 2:45pm — 5 Comments

AI-Driven Sales | What Has Changed?

Sales Forecasting: Science or Instinct?

Recently, we had talked about marketing automation, a digital transformation in the field that involved both artificial intelligence and machine learning. Even Natural Language Processing (NLP) has come a long way, enough to change the content marketing game. But while marketing has shifted to a digital…

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Added by Jay Nair on June 5, 2018 at 5:30pm — No Comments

AI-Driven Marketing | What Has Changed?

Technology is known to shift landscapes, even change the game. We saw that when the internet exploded in scale and popularity, as computers became smarter, and the world goes through the digital transformation. An easy example is in traditional marketing, which now borders on the irrelevant, unable to hold a candle to its more modern counterparts.

Email,…

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Added by Jay Nair on May 18, 2018 at 4:30pm — No Comments

How Deep Learning Will Change Customer Experience

Deep learning is a sub-category within machine learning and artificial intelligence. It is inspired by and based on the model of the human brain to create artificial neural networks for machines. Deep learning will allow machines and devices to function in some ways as humans do.

Dr. Rodrigo Agundez of GoDataDriven is co-author of this article and very enthusiastic about the improvements that deep learning can offer. He’s been involved in the data science and analysis field for…

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Added by Ronald van Loon on May 7, 2018 at 11:00pm — No Comments

GDPR: an Opportunity to drive Customer Experience & Create Digital Trust

With consumer data privacy becoming a top priority in the current age, regulating authorities have jumped into the conundrum to ensure that users get the privacy they need for their personal data. One such regulatory authority that has come into the mix…

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Added by Ronald van Loon on March 13, 2018 at 12:30am — 2 Comments

Using Data Analytics to Prevent, Not Just Report

I recently had another client conversation about optimizing their data warehouse and Business Intelligence (BI) environment. The client had lots of pride in their existing data warehouse and business intelligence accomplishments, and rightfully so. The heart of the conversation was about taking costs out of their reporting environments by consolidating runaway data marts and “spreadmarts,” and improving business analyst BI…

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Added by Bill Schmarzo on November 18, 2017 at 7:00am — No Comments

Design Thinking: Future-proof Yourself from AI

It’s all over for us humans. It may not have been “The Matrix”[1], but the machines look like they are finally poised to take our jobs. Machines powered by artificial intelligence and machine learning process data faster, aren’t hindered by stupid human biases, don’t waste time with gossip on social media and don’t demand raises or more days…

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Added by Bill Schmarzo on August 31, 2017 at 1:00pm — No Comments

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