Consumer behavior has witnessed a whirlwind of changes in the past decade. Technological developments have enabled all industries to embrace digital transformation at scale. According to IDC, by 2023, digital transformation investment is expected to approach $7 trillion as companies build on existing strategies and investments, becoming…Continue
Added by Aakrit Vaish on June 8, 2021 at 9:00pm — No Comments
Today, excellent customer service will make your company stand out from your competitors, but it can get overwhelming for your customer care team, and be costly to employ a 24hr team.
However, with an artificial…Continue
When was the last time your car made a funny noise or ran a little hotter than usual? Chances are, you quickly consulted a web browser for answers and found your way to a forum full of similar consumers and car enthusiasts, all eager to get answers to questions and argue over best solutions. A few pages through the conversation and you probably end up with a fairly educated guess as to whether a trip to a mechanic, or a car parts dealer, is in order.
Forums like the one mentioned are…Continue
Added by Radhika Subramanian on September 3, 2013 at 5:00am — No Comments