.

All Blog Posts Tagged 'Conversational' (3)

Why do Customer Experience and Conversational AI go hand in hand?

Consumer behavior has witnessed a whirlwind of changes in the past decade. Technological developments have enabled all industries to embrace digital transformation at scale. According to IDC, by 2023, digital transformation investment is expected to approach $7 trillion as companies build on existing strategies and investments, becoming…

Continue

Added by Aakrit Vaish on June 8, 2021 at 9:00pm — No Comments

AI Chatbot Platforms: The Best in the Market and Why to Consider

Today, excellent customer service will make your company stand out from your competitors, but it can get overwhelming for your customer care team, and be costly to employ a 24hr team.

However, with an artificial…

Continue

Added by Shane Barker on February 23, 2021 at 4:00am — 1 Comment

Insight into Forums – Using Big Data to engage customers, preserve your brand

When was the last time your car made a funny noise or ran a little hotter than usual? Chances are, you quickly consulted a web browser for answers and found your way to a forum full of similar consumers and car enthusiasts, all eager to get answers to questions and argue over best solutions. A few pages through the conversation and you probably end up with a fairly educated guess as to whether a trip to a mechanic, or a car parts dealer, is in order.

Forums like the one mentioned are…

Continue

Added by Radhika Subramanian on September 3, 2013 at 5:00am — No Comments

Monthly Archives

2021

2020

2019

2018

2017

2016

2015

2014

2013

2012

2011

1999

© 2021   TechTarget, Inc.   Powered by

Badges  |  Report an Issue  |  Privacy Policy  |  Terms of Service