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All Blog Posts Tagged 'CX' (4)

Why do Customer Experience and Conversational AI go hand in hand?

Consumer behavior has witnessed a whirlwind of changes in the past decade. Technological developments have enabled all industries to embrace digital transformation at scale. According to IDC, by 2023, digital transformation investment is expected to approach $7 trillion as companies build on existing strategies and investments, becoming…

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Added by Aakrit Vaish on June 8, 2021 at 9:00pm — No Comments

How cognitive chatbots provide supreme customer experience and transform service desk interactions

Artificial Intelligence (AI) and Machine Learning (ML) is no more a fairy-tale ,we see them everywhere around us. Right from helping us to know the delivery time of our ordered food, suggesting friends on social media, recommending products on e-commerce sites, to our very own personal assistants like Siri, Cortana,…

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Added by Sukumar Jena on September 14, 2020 at 12:00am — No Comments

Leveraging Digital Engagement to Modernize the Customer Experience

In the digital age, businesses feel the urge to live up to customer’s expectations for contextual, spontaneous and entertaining experiences while engaging them across touch points. As new digital technologies emerge, contact centers have advanced from boring voice telephony to handy, agentless, self-service solutions to ensure a tailored, omnichannel customer journey.

Going beyond 2020, it is possible to extend digital engagement capabilities to contact…

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Added by Sukumar Jena on September 1, 2020 at 9:00pm — No Comments

The IoT-Connected Car of Today— Cases From Hertz, Nokia, NTT, Mojio & Concur Technologies

Imagine a world where your car not only drives itself, but also says intelligent things like these:

  • A hotel is just around the corner and you have been driving for eight hours. Would you like to reserve a room and take rest for a couple of hours?
  • You last serviced the brakes twelve months ago and you have driven your car about 20.000 miles in this duration. Would you like me to find a dealer and book an appointment?

This would look like an impossibility…

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Added by Ronald van Loon on March 7, 2017 at 12:30am — No Comments

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