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All Blog Posts Tagged 'Behavior' (4)

How cognitive chatbots provide supreme customer experience and transform service desk interactions

Artificial Intelligence (AI) and Machine Learning (ML) is no more a fairy-tale ,we see them everywhere around us. Right from helping us to know the delivery time of our ordered food, suggesting friends on social media, recommending products on e-commerce sites, to our very own personal assistants like Siri, Cortana,…

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Added by Sukumar Jena on September 14, 2020 at 12:00am — No Comments

Leveraging Digital Engagement to Modernize the Customer Experience

In the digital age, businesses feel the urge to live up to customer’s expectations for contextual, spontaneous and entertaining experiences while engaging them across touch points. As new digital technologies emerge, contact centers have advanced from boring voice telephony to handy, agentless, self-service solutions to ensure a tailored, omnichannel customer journey.

Going beyond 2020, it is possible to extend digital engagement capabilities to contact…

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Added by Sukumar Jena on September 1, 2020 at 9:00pm — No Comments

Driving Behaviour as a Telematic Fingerprint

The objective of my final project at Metis from weeks 9 to 12, is to categorize drivers based on their behaviour on the roads - their driving style and the type of roads that they follow.

The challenge associated with this objective is to identify uniquely a driver (and hence his proper “driving…

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Added by DAGHER Philippe N. on April 11, 2015 at 11:49am — 2 Comments

Optimizing Merchandising Using Big Data Analytics

Merchandising managers, for many years, have been grappling with the following three major challenges (among others), in making product management decisions:

  1. Understanding visitor & purchase behavior in the store (and online)
  2. Silos of product, purchase and customer data that are disconnected, disparate and…
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Added by Balu Rajagopal on February 14, 2013 at 10:16am — No Comments

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