What if I told you that companies that don’t embrace Ethical AI are leaving significant amounts of “Money on the Table”; that they are not only missing out on potentially profitable customers, but that over time they are eroding their Total Addressable Market (TAM)? Do I have your attention now?
After I published the blog “…Continue
Added by Bill Schmarzo on January 3, 2021 at 11:30pm — No Comments
As I state in the opening paragraph of my new book “The Economics of Data, Analytics, and Digital…Continue
In the blog “How Can Your Organization Manage AI Model Biases?”, I wrote:
“In a world more and more driven by AI models, Data Scientists cannot effectively ascertain on their own the costs associated with the unintended consequences of False Positives and False Negatives. Mitigating unintended consequences requires the collaboration across a diverse set of stakeholders in…Continue
Ah, the fond memories of the early days of Saturday Night Live and the hilarious “Point / Counterpoint” debates between Jane Curtin and Dan Aykroyd. I can just imagine this routine being played out today over the value of data…
Jane Curtin: “Dan, you ignoramus. Everyone knows that data is the new oil; that data will power the economic growth of the 21st century. Heck, The Economist even declared…Continue
Added by Bill Schmarzo on December 7, 2020 at 8:47am — No Comments
Okay, I'm as mad as hell, and I'm not going to take this anymore! If data scientists are the modern-day alchemist who turn data into gold, then why are so many companies using leeches to monetize their data?
When I talk to companies about the concept of a “Chief Data Monetization Officer” role, many of them look at me like I…Continue
This blog was originally written in 2012, and am republishing it because with the increased use of black box AI / ML models to power key operational decisions, these human decision-making traps need to be thoroughly and holistically addressed during the analytics definition stage to avoid the dangers of unintended consequences.
Organizations are looking to integrate big data and advanced analytics into their business operations in order to become more…Continue
Added by Bill Schmarzo on November 27, 2020 at 12:56pm — No Comments
I’ve been reading the interesting and soul-searching (from a data scientist perspective) book from Cathy O’Neil titled “Weapons of Math Destruction”, or WMD as used in the book. The book provides several real-world examples of how Big Data and Data Science – when not properly structured – can lead to ethically-wrong unintended consequences.
Added by Bill Schmarzo on November 22, 2020 at 11:20am — No Comments
I believe everyone is born with the innate, curiosity-driven, explore-test-learn Data Science capability. At Halloween, kids naturally embrace a rapid exploration, rapid testing, failure-empowering “Scientific Method” to optimize their candy yield and logistical “Trick or Treating” algorithms.
So, what can we –…Continue
Added by Bill Schmarzo on October 27, 2020 at 2:00pm — No Comments
Note: This is a blog that I wrote back in 2014, but seems even more apropos given all the discussions about the use of technology to achieve digital transformation. Bottom-line: you best invest the time to truly understand your sources of value creation – where you are providing competition differentiation and where you are just providing competitive parity – and drive your technology and people investments accordingly. Remember that Digital Transformation is more about reinventing your…Continue
Added by Bill Schmarzo on October 21, 2020 at 9:02am — No Comments
The future of software development will be model-driven, not code-driven.
Now that my 4th book (“The Economics of Data, Analytics and Digital Transformation”) is in the hands of my publisher, it’s time to get back to work investigating and sharing new learnings. In this blog I’ll take on the subject of Software 2.0. And thanks Jens for the push in this direction!
Imagine trying to distinguish a dog from other animals in a photo…Continue
Added by Bill Schmarzo on October 15, 2020 at 6:21am — No Comments
While Strategy may not be dead, the importance of the traditional strategy function will be greatly reduced by the emergence of AI. In my previous blog “Strategy Series Part 1: "Creating a Data Strategy that Delivers Value," I asked: How does one develop data and AI strategies in a world of continuous change and transformation? Tesla provides an interesting poster child for that question: What is Tesla’s business strategy? Is Tesla an automotive…Continue
Added by Bill Schmarzo on June 8, 2020 at 5:30am — No Comments
Oh, the strategy pundits hate me! It’s not because I’m tall, good looking and from Iowa (well, 2 out of 3 ain’t bad), it’s because I think Strategy as a “Discipline” is way overblown. I won’t go as far as the Harvard Business Review to state that “Strategy is Dead”, but the importance of carefully defining a strategy (typically done in the ivory towers of the puzzle palace) and then commanding all the little soldiers to follow the strategy script are over!
Added by Bill Schmarzo on May 24, 2020 at 3:00pm — No Comments
Everyone wants to restart the economy safely. Everyone. The question isn’t “if”, it’s “when” and “how” and somehow that’s when politics gets involved. So, let’s stop pointing fingers at “others” and blaming them for the world’s woes. Now is the time to work together and create a plan to address the “when” and “how” questions. And here’s a…Continue
Added by Bill Schmarzo on May 17, 2020 at 5:43pm — No Comments
The COVID-19 crisis has hammered home the importance for organizations to become more digital. And I suspect that most organizations are thinking that just means being able to support remote customer engagements and business operations. But that’s not nearly sufficient. Organizations that are thriving during COVID-19 are those that have gone beyond just “digitalizing” their engagements and operations, but are actively leveraging granular customer,…Continue
Added by Bill Schmarzo on April 30, 2020 at 4:30pm — No Comments
The Covid19 pandemic has given me a chance to catch up on some reading. One of the books I recently finished reading is called “Building a Story Brand” by Donald Miller. It’s a short and very effective read (which all books should be). The premise of the book is that all sales and marketing messages should be structured like a movie, and successful movies have a standard approach for telling an engaging story (see Figure 1).…Continue
Added by Bill Schmarzo on April 26, 2020 at 6:00pm — No Comments
Martin Hughes, MBA Director for J.E. Cairnes School of Business & Economics at the National University of Ireland Galway, recently asked me to present to his MBA class on Team Empowerment. I was excited for two reasons:
Added by Bill Schmarzo on April 19, 2020 at 10:30am — No Comments
Trying to gain organizational alignment on the best path forward on a critical product or organizational decision is overly difficult. Product-centric, inside-out organizations use “wear them down” decision-making techniques that leads to the “Least Worst” option because that option offends the fewest stakeholders.
This “lowest common denominator” approach leads to sub-optimal decisions from the perspective of what’s important to the customers. That’s like having…Continue
Added by Bill Schmarzo on April 14, 2020 at 5:30am — No Comments
A recent article in BusinessWeek titled “Farmers Fight John Deere Over Who Gets to Fix an $800,000 Tractor” highlights a key challenge with which organizations must wrestle on their Digital Transformation journey: how to create win-win scenarios for one’s customers.
The article asks, “Who really owns a John Deere? Is it the farmer who pays $800,000 for it, or the company that won’t let the farmer fix it on their own?”
As a good old Iowa boy (Charles City, IA), I can…Continue
Added by Bill Schmarzo on April 8, 2020 at 12:30pm — No Comments
When the coronavirus broke out in the Wuhan province of China in December 2019, Taiwan was immediately in harm’s way. Taiwan is less than 100 miles from the China mainland, and as recently as January there were a dozen roundtrip flights between Wuhan and Taipei every week. Yet as of March 19, Taiwan has only 108 cases of the coronavirus and one death. Why?
Taiwan used the data from 2003 SARS (Severe Acute Respiratory Syndrome) epidemic that infected over…Continue
Added by Bill Schmarzo on March 30, 2020 at 8:00am — No Comments
We have a once in a lifetime opportunity to address one of modern society’s biggest challenges – the choice between healthcare or the economy. For the past several decades, we have treated this as an “either or” choice between one or the other; that to improve the economy we must reduce healthcare spending or to improve healthcare we must sacrifice the economy. To that sort of thinking I say BULL!
The coronavirus COVID-19 situation is showing us a very…Continue
Added by Bill Schmarzo on March 26, 2020 at 6:30am — No Comments