Background

For people working in Artificial Intelligence, the term “Human-in-the-Loop” is familiar i.e. a human in the process to validate and improve the AI. There are many situations where it applies, as many as there are AI applications. However. there are still some distinct different ways it can be deployed even within the same application.

Contact Center Example

Let’s take for example the automation of a contact center. A…

Labels are how humans define and categorise different concepts. There’s lots of evolutionary psychology, neuroscience and linguistics behind this, but without going into that, without labels human (and other animal) intelligence would not be possible. Labels are the algebra of everyday life.

But what’s that got to do with Data Science? As it happens, quite a lot. When we want to understand what people believe or perceive, we do it by analysing their communication either written or…