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COVID-19 is changing consumer behavior and driving more people to shop online. At BigBasket alone, we have witnessed a surge in demand by 5X – 6X during the initial days of the lockdown in India. While the pandemic has driven the global demand for essentials and goods online, it has also brought on some new challenges for the e-commerce industry.
A.I. based automated Anomaly detection system is gaining popularity nowadays due to the increase in data generated from various devices and the increase in ever evolving sophisticated threats from hackers etc. Anomaly detection systems can be applied across various business scenarios like monitoring financial transactions of a fintech company, highlighting fraudulent activities in a network, e-commerce price glitches among millions of products, and so on. Anomaly detection system can work…Continue
Cost driver: One of the key drivers of cost for ecommerce businesses is the last mile delivery charges. Consumers have the option to switch between e-retailers depending on their willingness to pay delivery charges, which is generally significantly low. This notion puts the power into the hands of the customer. Delivery charges, when added just before payment, makes the customer rethink and is one of the reasons for…Continue
Price errors and their impact:
Price errors are one of the ways in which revenue leakage occurs in e-commerce business. Although retailers put various checks and balances in place, pricing errors are still common. Data entry mistakes, misplaced decimal points, reversal of digits, and other clerical errors made in hurry are the major contributors. It can also occur because errors in feeding promotional offer dates. Promotions might unintendedly start early or end late. Such revenue…