Remember the early 90s, when the mobile phones were not there. The only way to communicate to an out of office employee was landline phone or personal message via a colleague. Today there is no distinction between professional and personal lives as we are always connected.
In the age of Uber, Netflix and Airbnb disrupting traditional industries like Taxis, Video, and Travel; it is a required for organizations that their internal work environment also has a digital disruption.
The workplace is changing at an extraordinary rate. Employees have embraced the latest mobile devices and digital technologies at home. They now expect and demand the same in the office. As the latest digital natives join the workforce, having these kinds of tools and applications in place is more important than ever. Improving customer service is the end goal of a digital workplace but the first step is to bolster the employee experience. Organizations are creating digital workplace by integrating e-mails, instant messaging, social media tools, and internal applications.
From Baby Boomers to Gen Z, today’s workplace contains a mixture of generations. Everyone has grown up with very different environment, technological and cultural experiences but still, all face similar challenges at work such as information overload, and daily changing technology. Employees want to be connected across devices and with their colleagues and processes during their workdays With digital enablement, IT service departments are most benefited with services like virtual desktops, software upgrades, remote support are possible.
As a digital workplace, many organizations are moving from a physical office or cubicle to a more flexible, open workplace that leverages digital technologies like social, mobile, analytics and cloud computing to create a digital workplace that senses and responds to the information needs of employees – anytime, anywhere, and on any device.
By adopting digital workplace, an organization gets diverse benefits:
The potential benefits of digitally enabling both staffs and the business mean that organizations will go a long way in satisfying their end customer, which is the very purpose of being in the business.