Marketing measurement has long been an arcane field - companies interested in understanding how their marketing programs impacted revenue (or brand value) would hire expensive consultants who labored long and hard to deliver complex models at great cost to help their clients set high level marketing strategies and advertising budgets.
This worked well until the internet came along and changed the game - new digital channels and online marketing techniques were embraced by both marketers and consumers and resulted in data streams that could be used to attribute the impact of those programs on revenue. Further, this could be done at a very granular level - a clear trail of clicks enabled marketers to determine how effective those digital marketing programs were in driving revenue down to the individual consumer. And so — the discipline of revenue attribution was born.
These two disciplines have happily co-existed up until now - largely reflecting the organizational make-up of most marketing groups where the online team is quite separate from the traditional media marketing group. But things are changing in the brave new world of marketing measurement. What worked well in the past does not work so well in an environment where online and offline channels are converging. Marketers have begun to see the inherent limitations of running two separate measurement silos. For example, digital channels:
On the other hand, traditional marketing mix models:
Today’s CMO needs a measurement solution that is more holistic, more highly automated, incorporates both online and offline data and provides actionable ROI results quickly. In short, measurement systems should better reflect the way consumers behave and the way marketers manage their business. Jim Nail at Forrester recognized this evolution and coined the term “Unified Marketing Impact Analytics” or UMIA to reflect this emerging need. What exactly is UMIA? Forrester describes it as a blend of marketing analytics approaches to gain a full view of marketing performance and assigns business value to each element of the marketing mix at both the tactical and strategic levels. As a result, UMIA can be used more broadly to provide guidance on budget allocation, measurement of cross-channel effects and deeper path-to-purchase insights.
Marketing Decision Science’s (www.mdscience.com) SMX system using TreeOpt Optimizer addresses these issues.
Additionally, todays marketers need to be able to control their modeling environment and not have to rely on external consultants to run different scenarios. As todays marketing teams become more analytically sophisticated, they want to develop their own hypotheses and run their own experiments. UMIA is moving towards software platform based solutions rather than consulting services.
SMX is a cloud based software platform that provides a more simplified, automated and easy to implement approach to the new world of UMIA. What’s more, because of this approach, SMX is a very cost competitive solution. No longer is marketing ROI analysis limited to large companies with big budgets - it’s an economical solution no matter the size of your marketing budget.