Consumers are demanding greater financial flexibility and experiences. 2013 was the first time in the history of banking where the numbers of transactions from on-line banking trumped the number of retail banking transactions by 6:1. The younger generation prefers on-line banking vs. retail banking, and the older generation is adopting technology faster than ever before.…

While discussing the value of Big Data in helping to shape a customer-centric brand in my last Intel IT Center article,…

In 2009 when I completed my first book "Unlocking Your Empire - keys to enable your social media powered business", social media was just starting to take off, and I made some predictions about the impact it would have on business, and the role both big data, and social media would have on the future of…