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Prediction in IT incident ticket

Started this discussion. Last reply by Raunak Sinha Aug 12. 8 Replies

I recently started working as data scientist and I have been assigned one project to work. They want to create prediction model which can predict numbers of incident tickets for each month. What are…Continue

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Raunak Sinha replied to Tirth Thakkar's discussion Prediction in IT incident ticket
"Would suggest you to have a good understanding of domain well and develop a quality repository of observations for the behavior of the domain. This would be helpful for you to do a quality feature selection and identify the same as potential drivers"
Aug 12
Justin Burruss replied to Tirth Thakkar's discussion Prediction in IT incident ticket
"One library or language is often as good as another for many purposes, just make sure you do have some sort of statistical software, for example R, Stata, IDL, SAS. If you have Excel, make sure to enable the analysis tool pack. It would be good to…"
Jul 23
Tirth Thakkar liked Zeeshan Usmani's blog post How to Become a Data Scientist - On your own
Jul 19
Tirth Thakkar replied to Tirth Thakkar's discussion Prediction in IT incident ticket
"Justin Thanks for all of the above knowledge.  Would you be able to suggest any resource which will have included some coding regarding this type of project? And what are some library that I would need to use? Thank you "
Jul 16
Justin Burruss replied to Tirth Thakkar's discussion Prediction in IT incident ticket
"If you have 700 categories, that could indeed be tedious to code the N-1 dummy variables manually. The good news is some software can take care of this for you automatically. For example in R, you might use factor() to handle the categories for you.…"
Jun 26
Tirth Thakkar replied to Tirth Thakkar's discussion Prediction in IT incident ticket
"Yes I was able to get Patching calendar and release calendar as well. I was able to filter out how many tickets were opened during that time but thing is that we have patching which is going on for almost week so how can I filter out which tickets…"
Jun 21
Tirth Thakkar replied to Tirth Thakkar's discussion Prediction in IT incident ticket
"Yes I was able to get Patching calendar and release calendar as well. I was able to filter out how many tickets were opened during that time but thing is that we have patching which is going on for almost week so how can I filter out which tickets…"
Jun 21
Justin Burruss replied to Tirth Thakkar's discussion Prediction in IT incident ticket
"Interesting--wonder if you could get some kind of patch calendar or patch release schedule to help predict the spikes. I suppose location could be tried, but I would wonder if location was serving more as a proxy for the real driver (e.g., number of…"
Jun 17
Tirth Thakkar replied to Tirth Thakkar's discussion Prediction in IT incident ticket
"Thank you Justin for providing really good guidance. I have created simple model using excel by considering number of calendar days in the month, number of business days in the month, number of tickets in the prior month.  Would I be able…"
Jun 13
Justin Burruss replied to Tirth Thakkar's discussion Prediction in IT incident ticket
"Maybe start with the basics: number of calendar days in the month, number of business days in the month, number of tickets in the prior month. Likely much depends on the nature of these tickets. Check for seasonal effects if applicable to your…"
Jun 13
Tirth Thakkar posted a discussion

Prediction in IT incident ticket

I recently started working as data scientist and I have been assigned one project to work. They want to create prediction model which can predict numbers of incident tickets for each month. What are some of things which I should take under consideration before I start building model? Also, is there any study materials or case study which anybody recommend.  See More
Jun 12
Tirth Thakkar's 2 discussions were featured
Jun 12

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