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Prediction in IT incident ticket

Started this discussion. Last reply by Tirth Thakkar on Friday. 4 Replies

I recently started working as data scientist and I have been assigned one project to work. They want to create prediction model which can predict numbers of incident tickets for each month. What are…Continue

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Tirth Thakkar replied to Tirth Thakkar's discussion Prediction in IT incident ticket
"Yes I was able to get Patching calendar and release calendar as well. I was able to filter out how many tickets were opened during that time but thing is that we have patching which is going on for almost week so how can I filter out which tickets…"
Friday
Tirth Thakkar replied to Tirth Thakkar's discussion Prediction in IT incident ticket
"Yes I was able to get Patching calendar and release calendar as well. I was able to filter out how many tickets were opened during that time but thing is that we have patching which is going on for almost week so how can I filter out which tickets…"
Friday
Justin Burruss replied to Tirth Thakkar's discussion Prediction in IT incident ticket
"Interesting--wonder if you could get some kind of patch calendar or patch release schedule to help predict the spikes. I suppose location could be tried, but I would wonder if location was serving more as a proxy for the real driver (e.g., number of…"
Jun 17
Tirth Thakkar replied to Tirth Thakkar's discussion Prediction in IT incident ticket
"Thank you Justin for providing really good guidance. I have created simple model using excel by considering number of calendar days in the month, number of business days in the month, number of tickets in the prior month.  Would I be able…"
Jun 13
Justin Burruss replied to Tirth Thakkar's discussion Prediction in IT incident ticket
"Maybe start with the basics: number of calendar days in the month, number of business days in the month, number of tickets in the prior month. Likely much depends on the nature of these tickets. Check for seasonal effects if applicable to your…"
Jun 13
Tirth Thakkar posted a discussion

Prediction in IT incident ticket

I recently started working as data scientist and I have been assigned one project to work. They want to create prediction model which can predict numbers of incident tickets for each month. What are some of things which I should take under consideration before I start building model? Also, is there any study materials or case study which anybody recommend.  See More
Jun 12

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Data Science, Machine Learning, Business Analytics
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