From my observations working with data, few people have any formal training in basic data literacy. Most people think data are "facts". Few question the "truthiness" of data. Few people are aware of…Continue
Richard Ordowich has not received any gifts yet
We read articles about problems in companies due to customer experience and we wonder why with all the hype about data and analytics these companies are blind to the facts. In todays business environment the term customer experience is frequently followed by the word data.
“We monitor our customer experience using massive…Continue