The Telecom market is saturating and to increase their turnovers, operators are very creative and launch many innovative offers combining devices (mobile phone, MP3 players...), software (music downloads,...) and network (IP calls, ...). On another level, operators would first like to set trustworthy relationships with their good clients and therefore identify them and propose them quality services. To do so, the advanced knowledge of the customers’ past experience is fundamental. In fact,…

Belgacom Group is the world 8th Telecom operator, it is 1st in Belgium for Mobile phone and landline services (e.g. 4,6 million mobile phone customers). The group employs 17 000 people, is owned (53, 5%) by the Belgium state and develop landline services under the brand names of Belgacom, Telindus, Skynet. Belgacom also develop a very specific approach for its strategic positioning by balancing the product leadership, prices competitiveness and the knowledge of its…

What is Information System Governance?

The objective of IT governance is to maximize the added value of IT to the company strategy in its definition as well as in its application. It means it leads the developments, the implementation and the use of IT. According to the governance experts it has to be pre-schedule, planned, transparent, fair and efficient. Thus it is important to:

Organize a governance structure (setting up of a department including stakeholder’s…