Imagine the following business problem: A call center has a rule that if more than 8 customers calls in 24 hours about Issue X, then there should be an alarm & that that Issue X should be forwarded to Tier 2 team for further investigation. However, the Tier 2 team believes that 24 hours is too long to wait since the customer experience could suffer. They want to predict BEFORE the 24 hour int…
Most Popular Content on DSC
To not miss this type of content in the future, subscribe to our newsletter.
Other popular resources
Most popular articles