Two weeks ago I attended the Customer Insight & Analytics Exchange in London, in which I participated as a speaker. See Maz Iqbal's account of these two days here: http://thecustomerblog.co.uk/2012/07/12/customer-insight-analytics-exchange-highlights-from-day-2/ One of my personal highlights from day 1 was Suresh Vittal's presentation (Forrester). He distuingished three stages of maturity t…
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